Phone Scam

Phone Scam

The information furnished herein is by no means exhaustive as it is based on cases received by Affin Bank Berhad and Affin Islamic Bank Berhad.

Caller ID spoofing

It has been brought to our attention that the Bank's general line number has been used by unauthorized parties to trick unsuspecting customers into providing their personal information with intention to cheat. The phone numbers used are exactly or very similar to the Bank's contact number (e.g. 603-2055 9000, 603-5522 3000).

Based on complaints received, calls are mostly related to credit card transactions. Examples include collection of payment overdue, verification of transaction done at a location where the customer may not reside or a transaction that is not performed, uncollected credit card, etc.

Unauthorised use of credit card

The modus operandi of recent incidences reported is as follows: 

Modus Operandi 1
 

  • Victims would receive a call from a purported employee of AFFINBANK from 03-2368 8888/ 03-2488 0000/ 03-2055 0000/ 03-2558 7766/ 03-2980 4433. 
  • The caller (fraudster) would have the personal details of the victim such as their full name, NRIC number and address. The victim would be informed that the purpose of the call is for collection of outstanding payment for purchase of goods/ services purportedly charged to the victim's credit card. The victim will also be given details of the transaction (date, place and amount).
  • When the victim informs the fraudster that he/ she has no such credit card or performed the transaction as mentioned by the fraudster, the victim will be requested to contact Bank Negara Malaysia (BNM) for further verification at 03-2168 3767/ 03-2788 3514. In recent cases received, the victims will be requested to contact the Bank’s Careline number; 1 800 88 3883 for verification. This may entice the victim to provide the details as requested by the fraudster.
  • When the victim calls the BNM contact number given, they will be greeted by an Automated Attendant which identifies the call to BNM and the call will subsequently be answered by a person claiming to be from BNM.
  • The person will obtain further details on the victim's credit card and banking information and may use the information furnished to conduct illegal transactions or trick the victim into performing transfers via other payment channels such as ATM to a designated account given by the fraudster on the outstanding amount to avoid legal action.


Modus Operandi 2

  • Victims would receive a SMS from 63633 with a message e.g. "A trxn was made on your Affin Bank Visa credit card today of RM3158.50 at KLIA2, Lazo. Please contact 03-2168 3767".
  • When the victims contact 03-2168 3767, a person would introduce himself/herself from AFFINBANK and request victims for their full name and last four digits of NRIC number. The victims will be informed that they have a Visa Gold credit card from AFFINBANK, the credit card number, when and where the credit card was applied.
  • When the victim informs the fraudster that he/ she has no such credit card or performed the transaction as mentioned by the fraudster, the victim will be requested to contact Bank Negara Malaysia (BNM) for further verification at 03-2788 3514. In recent cases received, the victims will be requested to contact the Bank’s Careline number; 1 800 88 3883 for verification. This may entice the victim to provide the details as requested by the fraudster.
  • When the victim calls the BNM contact number given, they will be greeted by an Automated Attendant which identifies the call to BNM and the call will subsequently be answered by a person claiming to be from BNM.
  • The person will obtain further details on the victim's credit card and banking information and may use the information furnished to conduct illegal transactions or trick the victim into performing transfers via other payment channels such as ATM to a designated account given by the fraudster (by giving ‘PIN’ numbers to victim) on the outstanding amount to avoid legal action and to ‘upgrade the security system’.

We would like to advise you NOT to entertain such requests. Please be guided by the following:

  • Do not give your personal information in response to an incoming call. The Bank will never request you to reveal your personal information via a telephone call. Instead, hang up and call the Call Centre number on your account statement, Bankcard/ Credit Card or Bank's Corporate Website, www.affinbank.com.my to ascertain the authenticity of the entity that purportedly called you.
  • Please refer to the following link on recent scams via telephone published by Bank Negara Malaysia: http://www.bnm.gov.my/index.php?ch=8&pg=14&ac=2032
  • Please alert the Bank immediately upon receipt of such calls by

Transfer of money to third party account

Victims of this type of scam will be coaxed into transferring money to a third party account. The modus operandi is as follows:

  • The caller (fraudster), claiming to be a representative of a well-known establishment will contact customer on a contest or promotion which customer had purportedly won
  • The customer will be requested to go to the Bank’s nearest ATM machine to register for online banking on the pretext that the prize money will be transferred online.
  • Customer will be guided on the steps to register for online banking by the fraudster and the mobile number of the fraudster will be registered as well to receive the Transaction Authorization Code (TAC).
  • Upon completion of registration, the fraudster will notify customer as to when he/ she will receive the prize money.
  • With customer’s personal information, the fraudster will siphon funds from customer’s account.

If you have fallen victim to these calls, you may take these steps to minimize any damage:

  1. Change the passwords or PINs of all your online accounts that may have been compromised.
  2. Alert the Bank immediately via the following:
  3. Approach any of our Branches to close the accounts which have been fraudulently accessed immediately.
  4. Lodge a police report where applicable for further investigation to be carried-out.

For further information on the various financial scams, kindly refer to the following links:

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