Online Feedback Form

Online Feedback Form

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We will endeavour to respond to your queries within 2 working days and complaints within 7 working days.

Non-disclosure of customer’s information or documents

We wish to advise that in accordance to the Section 134(2) Financial Services Act 2013 and Section 146(2) Islamic Financial Services Act 2013, we will not disclose our customer's information or documents to any third party or external organizations.

The only other instances where we will disclose the customer's information are:

  1. where it is required by law, Court Order or is otherwise legally permitted;
  2. where such disclosure is required under Order of Court, legislation or regulations to be divulged to any government agency, agencies or bodies established or approved by Bank Negara Malaysia;
  3. where requested or consented by the Customer in writing subject to further verification to ascertain authenticity.

Kindly refer to our Privacy Notice for further information.

An avenue to seek redress

There could be instances where you may not be fully satisfied with our decision. We respect that. You may readdress your views with Bank Negara Malaysia (BNM) or the Ombudsman for Financial Services (OFS). The OFS provides resolution of financial disputes. For more information on the services provided, you may visit BNM's website at www.bnm.gov.my or OFS's website at www.ofs.org.my.

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