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Operating Hours Monday to Sunday (including Public Holiday)
8:00 am – 9:00 pm
Intermittent Service Disruption of Contact Centre
Revision of Terms & Conditions of Cash-on-Call Instalment Plan (“CIP”)
Revision of Terms & Conditions of AFFINBANK Balance Transfer Instalment Plan (“BTiP”)
AFFINBANK / AFFIN ISLAMIC Visa Debit Card Utilization Campaign
Replace your ATM Card with the new AFFINBANK / AFFIN ISLAMIC Visa Debit Card
Dear Valued Customers,
We are currently experiencing intermittent technical issues with our Contact Centre. We are working to get this resolved as soon as possible. In the meantime, customers can visit www.affinonline.com for information.
Dear valued Cardmembers,
Effective 11 April 2018, we will revise the Terms and Conditions of Cash-on-Call Instalment Plan (CIP).
The changes amongst all are to incorporate:
a. Cessation of requirement for a copy of cardmember’s Current / Saving account statement or passbook; and
b. Revision of term for AFFIN Holdings Berhad (“AHB) to AFFIN Bank Group (“ABG”) in the Consent for Group Privacy Notice clause due to reorganisation of the AFFIN Group of Companies.
Please refer to the following link for further information on the revised version of the Terms & Conditions:
• The Terms & Conditions of AFFINBANK Balance Transfer Instalment Plan (“CIP”) (ENG) (BM)
Except as expressly specified by this Notice, all other Terms and Conditions shall remain the same.
Cards Business DepartmentAffin Bank Berhad
Effective 11 April 2018, we will revise the Terms and Conditions of AFFINBANK Balance Transfer Instalment Plan (“BTiP”).
a. Cessation of requirement for copy of cardmember’s credit card statement; and
• The Terms & Conditions of AFFINBANK Balance Transfer Instalment Plan (“BTiP”) (ENG) (BM)
Please click here for full terms and conditions>
Affin Bank Berhad and Affin Islamic Bank Berhad (AFFIN Bank Group) is committed to provide the highest level of service. To help us achieve this, we will be embarking on a Customer Experience Survey commencing from end of February 2018 throughout the year.
The Survey will be carried-out by an independent market research company, i.e. Nielsen Company (Malaysia) Sdn Bhd on behalf of Affin Bank Group. Our aim is to identify any shortfalls between your expectations and our performance so that we can focus on the areas for improvement in our efforts to serve you better.
Based on our random selection, the Survey may be conducted over the telephone or face-to-face. The consent to conduct the survey will be obtained by our Consultants from customers upfront. Please be assured that your responses will be strictly kept confidential and will be used for the purpose of the Survey only. Should you require further clarification, please feel free to contact our Careline at 1 800 88 3883.
AFFIN Bank Group has put in place a personal data protection policy contained in its Privacy Notice which shall govern the use and protection of your personal data. Kindly refer to our Privacy Notice for further information which is available in the corporate website at www.affinbank.com.my and www.affinislamic.com.my .
We hope to receive your support as your open and honest feedback will help us to continuously enhance your overall banking experiences with us.
Thanking you in advance for your continued support.
THE MANAGEMENT OF AFFIN BANK GROUP
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